How to understand your customers: Introducing a new more comprehensive approach
A Conceptual Framework for Studying Safety Climate and Culture of Commercial Airlines
A comprehensive safety climate and safety culture framework, which can be utilized to assess various predictors and consequences of safety climate and to assess airline’s safety culture in relation to one another, is presented. The framework depicts a process whereby individual, group, and organizational predictor variables, through perceived safety climate, affect first level outcomes. First level outcomes can lead to direct costs for the organization, as well as lowered productivity. In the framework, individual and environment variables are purported to moderate the relationship between work-related events and safety climate. Motivation is also expected to mediate the relationships between predictors and safety climate, as well as predictors and individual level consequences. Overall, organizational culture and environment are likely to affect safety climate and safety culture.